Dairy Queen General Manager

$68,000 - $72,000/Yr

Arv Investments - Reno, NV

Full-time - Mid Level

Reno, NV

About the position

The General Manager at Dairy Queen will oversee the dining room and kitchen functions, ensuring exceptional customer service and a positive experience for all fans. This role involves managing the restaurant's business plan, optimizing sales and profits, and leading a team of employees to deliver high-quality service. The position is ideal for a management professional eager to take on a rewarding challenge in a dynamic environment, with opportunities for professional development and growth.

Responsibilities

• Manage dining room and kitchen functions to ensure an excellent fan experience.
• Develop the restaurant's business plan in collaboration with the owner.
• Manage restaurant profit and loss to optimize sales and profit.
• Hire, train, coach, and develop the store management team and hourly crew members.
• Ensure compliance with Dairy Queen brand standards, including inventory and cash controls.
• Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
• Role model and enforce safe food handling practices as a top priority.
• Implement local, regional, and national marketing promotions to attract new fans and increase sales.
• Calmly resolve fan concerns and adhere to Dairy Queen's service recovery standards.
• Exhibit a genuine passion for excellence in all aspects of performance.

Requirements

• Minimum 3-5 years of restaurant management experience, preferably in quick service restaurants.
• High School diploma or equivalent.
• Strong hospitality and customer service skills.
• Proven track record of managing cost of goods sold (COGS) and labor effectively.
• Strong knowledge of safe food handling practices; must be ServSafe certifiable.
• Excellent coaching and employee development skills.
• Ability to work well under pressure while maintaining a positive attitude.
• Comfortable standing for entire shifts and able to lift 50 pounds.
• Highly organized and detail-oriented, capable of overseeing multiple areas in a fast-paced environment.

Nice-to-haves

• Experience in account management within the restaurant industry.
• Familiarity with local marketing strategies and community relations.

Benefits

• Tuition reimbursement
• Paid time off
• Parental leave
• Employee assistance program
• Employee discount
• Flexible schedule