Unclassified - Shawnee, KS
posted 4 months ago
The Dairy Queen - Hospitality Staff position is a vital role within the restaurant, focusing on delivering exceptional customer service and maintaining high standards of food quality and cleanliness. As a Hospitality Staff member, you will be responsible for executing all customer service operations, ensuring that every product prepared meets the restaurant's standards of excellence. This role requires a friendly demeanor and the ability to communicate effectively with both customers and co-workers. You will greet guests as they enter the restaurant or drive-thru, ensuring a welcoming atmosphere from the moment they arrive. In this position, you will initiate and complete customer transactions quickly and accurately, particularly through the drive-thru service. Maintaining an accurate cash drawer throughout your shift is essential, as is the ability to assemble and deliver orders efficiently. Keeping the work area clean and sanitary is a critical function of the job, as is preparing products in accordance with health and safety standards. You will operate and maintain food, drink, and treat-related equipment safely and effectively, ensuring that all preparation and service guidelines are followed. Teamwork is a key component of this role, as you will work closely with your colleagues to ensure consistent quality, service, cleanliness, and value for every customer. This includes performing various cleaning tasks, such as washing counters, tables, and restrooms, as well as managing trash and maintaining the dining and service areas. You may also be required to assist with end-of-day cleaning and other maintenance activities outside the building. Reporting any significant issues to your supervisor promptly is crucial, as is being flexible to perform other duties as requested by management or shift leaders.