Data & AI Product Manager

$130,072 - $158,976/Yr

Pemco Mutual Insurance Co - Seattle, WA

Part-time,Full-time - Mid Level

Seattle, WA

Insurance Carriers and Related Activities

About the position

The Data & AI Product Manager at PEMCO is responsible for leading the development and management of data and AI products across various insurance functions. This role involves acting as the agile Product Owner for the Data Engineering team, prioritizing the product backlog, and collaborating with stakeholders to define and implement data solutions that maximize business value. The position requires a strong understanding of data analytics, AI technologies, and product management principles, with a focus on enhancing customer experience and operational efficiency.

Responsibilities

• Develop and maintain a comprehensive product backlog for data, analytics, and AI solutions across product, underwriting, claims, marketing, and customer experience functions.
• Collaborate with the department director to define and prioritize the roadmap for data, analytics, and AI products, aligning deliverables to organizational goals and timelines.
• Act as the primary point of contact for data engineering teams, ensuring they understand the importance and impact of each requirement.
• Apply Product thinking in building & translating business requirements into functional and technical needs, creating detailed user stories, epics, and data requirements documentation.
• Facilitate cross-functional collaboration with Product, Underwriting, Claims, Marketing, Customer Experience, Analytics, and AI teams to gather and prioritize data and AI-driven business requirements and act as a liaison to ensure understanding and alignment on priorities.
• Partner with data science and analytics teams to define and implement AI and advanced analytics capabilities, including predictive modeling, machine learning, and customer insights.
• Develop and communicate strategies for leveraging AI and analytics to optimize claims reserving, underwriting, marketing, and customer experience.
• Identify opportunities for implementing AI models within the insurance value chain to drive efficiency, enhance risk assessment, and improve customer engagement.
• Lead agile ceremonies, including sprint planning, backlog grooming, and retrospectives, to drive alignment and progress within data and AI teams.
• Coordinate with claims reserving, marketing, and customer care stakeholders to ensure seamless delivery of AI-driven data solutions.
• Define and validate user stories, specifications, and acceptance criteria for data and AI products to ensure they meet functional and business requirements.
• Collaborate with data engineering and testing teams to verify quality standards and address any functional gaps.
• Participate in test case reviews to confirm that designs meet specifications and operational requirements.
• Support the broader analytics and AI strategy by identifying opportunities to integrate machine learning, natural language processing, and predictive analytics into existing data products.
• Maintain awareness of industry trends and innovations in AI and analytics, identifying relevant opportunities to enhance capabilities.
• Serve as the data product expert, training stakeholders on data and AI product functionalities in claims, marketing, customer care, and underwriting.
• Collect and analyze feedback on AI-driven and data products to inform continuous improvement and future roadmap development.

Requirements

• BS or other professional degree, or equivalent work experience.
• 10+ years in Data Product Ownership, Product Management, or similar role, with experience in analytics and AI in insurance or financial services, including experience in data engineering, analytics, and AI concepts, particularly as they relate to underwriting, claims reserving, customer insights, and marketing optimization.
• Experience with product thinking and product mindset in deploying Data & AI products is preferred.
• Proven track record managing end-to-end product development and delivery of data and AI solutions, ideally within an insurance setting.
• Proficiency in data and analytics platforms, including data lakes, warehouses, SQL, and AI/ML tools like Python, TensorFlow, or R.
• Skilled with cloud environments (preferably GCP, AWS, or Azure) and Agile project management tools like JIRA or Confluence.
• Strong communication skills, both verbal and written, with the ability to convey technical and non-technical information clearly.

Nice-to-haves

• Experience in the insurance industry or financial services is a plus.
• Familiarity with machine learning, natural language processing, and predictive analytics.

Benefits

• Medical, dental, and vision plans with generous employer premium cost shares.
• Employer-paid basic life and accidental death & dismemberment insurance policies.
• Long- and short-term disability benefit coverages.
• Participation in PEMCO's 401(k) plan with a generous employer match.
• Paid vacation, personal days, and holidays.
• Sick leave with accrual exceeding state requirements.
• Paid time off for bereavement, jury duty, and volunteering.
• Flexible Spending Accounts.
• Education Assistance Program after one year of service.
• Scholarship program for children of PEMCO employees after one year of service.
• Employee Assistance Program and well-being program.