Data Analyst / BI Developer
Jsr Tech Consulting•Fort Washington, PA
478d
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About The Position
The Data Analyst / BI Developer role at JSR Tech Consulting involves collaborating with Genesys IVR developers to analyze and enhance the customer journey within the IVR system. The primary focus is to ensure that essential data points are tracked effectively, enabling the extraction of insights to evaluate the efficiency of the IVR experience. The candidate will identify improvement opportunities and guide development teams on necessary enhancements, leveraging their expertise in contact center processes and BI tools.
