Data Analyst, Customer Experience System Insights

Axalta Coating Systems - Glen Mills, PA

Full-time - Mid Level

Glen Mills, PA

501-1,000 employees

Chemical Manufacturing

About the position

The Data Analyst for Customer Experience System Insights at Axalta Coating Systems is responsible for delivering data-driven projects that enhance business and customer insights. This role involves collaboration with various stakeholders to ensure that data solutions align with business needs, focusing on effective communication, project management, and quality assurance in data reporting.

Responsibilities

• Gather and interpret business requirements, translating them into actionable data-driven solutions.
• Design, implement, and maintain data analysis and reporting frameworks.
• Conduct thorough testing and quality assurance of data solutions.
• Perform in-depth data analysis to identify trends, patterns, and insights, particularly in financial and performance-based data.
• Manage stakeholder communications, ensuring clear and effective dialogue between developers, project managers, and business stakeholders.
• Prioritize and manage multiple projects, ensuring timely delivery and adherence to deadlines.
• Apply problem-solving skills to identify and address complex issues, developing creative solutions as needed.
• Maintain high attention to detail, particularly in identifying and analyzing factors that significantly impact projects.

Requirements

• Bachelor's degree required, preferably in Business or IT discipline.
• 2+ years of relevant work experience in data analysis strongly preferred.
• Power BI proficiency required.
• Strong knowledge of SQL, Python, and Microsoft Cloud tools (e.g., Azure) highly preferred.
• Experience with SalesForce.com and AI tools is a plus.
• Knowledge of KPIs commonly used in the Refinish industry is an asset.

Nice-to-haves

• Attention to detail
• Strong analytical skills
• Ability to multi-task
• Collaboration with different teams internally
• Problem-solving skills

Benefits

• Innovative work environment
• Opportunities for professional growth
• Engagement in sustainability initiatives