Data Analyst & IT Systems Support-Hybrid Work Model

$66,281 - $105,877/Yr

Arapahoe County - Centennial, CO

Full-time - Entry Level

Remote - Centennial, CO

Executive, Legislative, and Other General Government Support

About the position

The Data Analyst & IT Systems Support role at Arapahoe County Department of Human Services focuses on providing desktop and network end-user support, assisting in data analysis, and enhancing business processes in alignment with the department's Two-Generation approach. This position aims to improve the efficiency and effectiveness of technology use within the department, ensuring that staff have the necessary tools and training to perform their jobs effectively.

Responsibilities

• Provides on-site user support for all technological resources.
• Acts as a liaison with other Divisions and Departments to ensure staff has appropriate access to necessary databases and software.
• Provides on-site help desk services for users by researching problems and correcting them or contacting the appropriate help desk.
• Assists in the development, coordination, and training of all Human Services employees on office software.
• Responsible for analyzing, tracking, and coordinating technological needs and making recommendations to the Data and Systems Administrator.
• Assists Divisions in day-to-day work through efficient use of technology.
• Provides training to all office personnel in the effective use of applicable software programs.
• Gains a working knowledge of workflow patterns of the Division process using system software.
• Sets up PC desktop support including replacing, updating, and installing equipment and software.
• Attends ongoing training to enhance knowledge of technological changes and developments.
• Analyzes various types of data to identify trends and increase efficiencies throughout the Division.

Requirements

• Associate degree
• 1-2 years' data reporting and/or data analysis experience
• 1-2 years' IT helpdesk support experience
• 2-3 years in professional casework, case management, or human services experience preferred
• Extensive knowledge of Public Assistance programs and State Eligibility systems
• Extensive knowledge of all Microsoft Office products
• Strong problem-solving abilities
• Knowledge of computer hardware and software

Nice-to-haves

• Ability to prioritize and perform multiple tasks with limited supervision
• Ability to establish and maintain effective working relationships
• Effective customer service skills
• Ability to determine efficient business processes utilizing data and logic

Benefits

• Some positions may qualify for the Public Service Loan Forgiveness Program