Socotra - San Francisco, CA
posted about 2 months ago
At Lyft, our mission is to improve people's lives with the world's best transportation. To achieve this, we focus on creating an open, inclusive, and diverse organization. The Safety & Customer Care (SCC) team aims to foster long-term loyalty to Lyft with every support interaction. Our goal is to ensure that when a Lyft customer interacts with our support, their issue is resolved quickly, effectively, and with genuine care. We want our customers to feel that "Lyft cares about me and made the experience easy." As a Data Analyst, you will partner directly with cross-functional stakeholders to identify opportunities and design solutions that enhance our customers' support experience. You will leverage your analytical expertise to deliver actionable insights and recommendations that drive quality business decisions with a customer-facing impact. The ideal candidate is a critical thinker and exceptional problem solver who can build strong relationships with different teams and is eager to serve as a leader within the broader Support organization to drive our business forward.