Veenus Infotechs Corporation - Dearborn Heights, MI
posted 2 months ago
The Data Analyst position at SSH in Dearborn Heights, MI, is a contract role that focuses on providing software support and managing client relationships. The primary responsibilities include identifying service delivery concerns, planning corrective actions, and resolving issues that affect customer vehicles. The role requires active participation in client meetings, both scheduled and ad hoc, to ensure effective communication and relationship management. The Data Analyst will also provide escalation support for software failures and data issues, ensuring that these are addressed promptly and effectively. In addition to client management, the Data Analyst will be responsible for completing technical training, both online and hands-on, to achieve technical proficiency in the tools and systems used. The role involves overseeing the team’s JIRA process, ensuring that tickets and cases are managed and completed in a timely manner. Monitoring SSH-related dashboards and producing metrics reports for team performance tracking and management updates are also key responsibilities. The Data Analyst will identify automation opportunities to enhance issue detection and resolution capabilities, collaborating with the cross-functional SSH team to devise interim containment measures and establish preventative corrective actions. Achieving customer handling and resolution objectives while continuously seeking opportunities for efficiency improvements is essential in this role. The Data Analyst will need to leverage strong project and program management skills, along with business acumen, to navigate the complexities of the position effectively.