Data Analyst

Upgrade Sarl - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

1,001-5,000 employees

Administrative and Support Services

About the position

Upgrade is seeking a Data Analyst to join its Operations Analytics team in Phoenix, AZ. This role is crucial for enhancing the organizational value of the Phoenix Service Center by utilizing both quantitative and qualitative skills to drive insight-driven decision-making, improve performance measurement, and identify operational optimization solutions. The Data Analyst will explore and model data to uncover efficiency opportunities and visualize insights to support better decision-making.

Responsibilities

• Learn business operations, objectives, and industry trends, and apply this knowledge to data analysis and interpretation.
• Collect, analyze and interpret large data sets from various sources to answer high-impact business questions and identify patterns, trends, and insights.
• Partner with operations leaders to develop and support the roll-out of business KPIs and associated Tableau dashboards that simplify decision-making and ensure operational success.
• Create professional visualizations and presentations to communicate findings and complex information to stakeholders in a concise and effective manner.
• Prioritize tasks, meet deadlines and drive successful completion of analytics work while maintaining a high level of accuracy.
• Pay attention to small details, identify errors, and maintain high levels of accuracy when working with data.
• Stay up-to-date with industry trends and emerging technologies, and seek out opportunities to develop new skills.

Requirements

• Bachelor's degree in data analytics, mathematics, statistics, computer science or related field or equivalent experience.
• 1+ years proven experience in data analysis and visualization.
• Working knowledge of SQL and data query/mining techniques.
• Working knowledge of data modeling, database management and data warehousing.
• Proficiency with Tableau or related data visualization tools (PowerBI, Qlik, etc.).
• Strong problem-solving and analytical skills.
• Strong communication, active listening and presentation skills.
• Ability to work independently and as part of a team.
• Proficient in MS Excel & Powerpoint and/or Google Sheets & Slides.

Nice-to-haves

• Experience in financial services is a plus.
• Experience with Contact Center Analytics is a plus.
• Experience with Python is a plus.

Benefits

• Competitive salary and stock option plan
• 100% paid coverage of medical, dental and vision insurance
• Flexible PTO
• Opportunities for professional growth and development
• Paid parental leave
• Health & wellness initiatives