Data Analyst

Russell Stover Chocolates - Kansas City, MO

Full-time - Mid Level

Kansas City, MO

Food and Beverage Retailers

About the position

As a D2C Data Analyst at Russell Stover Chocolates, you will provide analytical expertise to the Direct to Consumer team by building reports, predictive alerts, and transforming real-time data into actionable insights. This role is crucial in determining the direction of the D2C team, leveraging data to forecast product needs and evaluate customer buying trends. The ideal candidate will thrive in a fast-paced environment, demonstrating adaptability and attention to detail while producing high-quality results under pressure.

Responsibilities

• Provide regular weekly, monthly, and annual analytical reports regarding D2C performance including product sales, order accuracy, shipping costs, and customer service topics.
• Leverage data analysis to create exception alerts to proactively identify and address issues.
• Connect data from various sources to build a cohesive story for management.
• Analyze and respond to a high volume of communication requests daily.
• Evaluate business processes and recommend improvements, exploring new analytical tools and metrics.
• Collaborate with D2C team members and cross-functionally to gather and analyze data.
• Build reports and create dashboards for team members.
• Organize data sets from various sources, including documentation and relationship structure.
• Troubleshoot issues related to data, tools, and IT as the technical point of contact.

Requirements

• Bachelor's degree in a related area or equivalent work experience.
• 3+ years of experience in a technical/analytical role.
• Advanced Microsoft Excel skills (VLOOKUP, INDEX/MATCH, etc.).
• Experience extracting data from SAP, IBP/PPDS, Power BI, and Microsoft Analysis for Office.
• Strong analytical, critical thinking, and multi-tasking skills.
• Strong interpersonal skills for cross-functional collaboration.

Nice-to-haves

• Bachelor's degree or higher in Computer Information Systems, Computer Science, Engineering, or a related field.
• Proficient in programming languages such as SQL and VBA.
• 2 years of experience building complex reports or models using Business Intelligence Tools like Tableau or SAP Analytics Cloud.
• Understanding of networks, servers, and process automation tools.
• Experience in a D2C or retail environment.

Benefits

• Equal employment opportunities without regard to protected characteristics.
• Support for diversity and inclusion in the workplace.