Data Analyst

ManTech - Annapolis Junction, MD

Full-time - Entry Level

Annapolis Junction, MD

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

ManTech is seeking a motivated Data Analyst to join the Metrics & Continual Service Improvement team at the Annapolis Junction, Maryland location. The role focuses on providing best-in-class service to support the delivery objectives of internal program stakeholders, ensuring high-quality and timely deliverables to clients. The Data Analyst will coordinate multiple tasks, create original reports, and provide input to team status reports.

Responsibilities

• Understand and have experience in specifying, collecting, processing and presenting information from potentially several different data sets
• Create and maintain operational metrics for the program
• Identify any reported metrics that may have reporting and calculation errors and work with the perspective teams to research and identify root cause
• Retrieve, validate, format, and organize a variety of data from many sources
• Conduct data analysis to answer standard or recurring inquiries and identify trends, correlation, and other relationships in data sets
• Work across various stakeholders to understand data trends, sources, and analysis goals and connect data to business processes
• Create reports in ServiceNow using the native Reports and Performance Analytics modules
• Create management reporting metrics using available sources (ServiceNow, MS Excel)
• Review, prioritize, assign, track & respond to taskings
• Act as a backup for preparing the SLA monthly self-assessment delivery to the client
• Perform special projects as needed and other duties as assigned

Requirements

• Bachelor's degree and two to four years of experience
• Excellent data gathering and analytical skills
• Strong speaking, writing, and presentation skills
• Analytical and problem-solving skills necessary for developing recommendations based on quantitative and qualitative data
• Ability to create adhoc reports utilizing data output from ServiceNow into Microsoft Excel or other tools

Nice-to-haves

• Certification in ServiceNow Performance Analytics
• Courses completed in Data Analytics or Data Science
• Splunk knowledge and/or certifications