Data Analyst

Genesis10 - Eden Prairie, MN

Full-time - Entry Level

Eden Prairie, MN

Professional, Scientific, and Technical Services

About the position

The Data Analyst position at Genesis10 involves analyzing operational processes and driving insights to enhance consumer experiences for a Fortune 5 client. This hybrid remote role emphasizes collaboration across various departments and requires proficiency in data analysis tools and techniques.

Responsibilities

• Analyze operational data, including NPS trends, consumer verbatims, digital interactions, and key metrics to uncover insights for process improvement and cost optimization.
• Collaborate with various teams, including WFM, Consumer Resolution Center, Product, Claims, Call Ops, IT, Sales, Enrollment, Implementation, and Provider Ops, to identify and implement enhancements.
• Oversee live War Room efforts and trends, monitoring current events or tech outages impacting the consumer experience as displayed on the AV Wall.
• Monitor operational reports, dashboards, and performance metrics to assess impacts on consumer experience and overall performance.
• Prepare and present data-driven insights in an accessible and impactful way to senior leadership.

Requirements

• Proficiency in SQL for data automation and engineering to deliver content to command center displays.
• Experience with Power BI for creating dashboards and reports.
• Familiarity with Snowflake and SQL for querying large datasets.
• Knowledge of SDLP for data storage.
• Expertise in Excel, with an understanding of advanced data manipulation and visualization.

Benefits

• Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
• The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
• Behavioral Health Platform
• Medical, Dental, Vision
• Health Savings Account
• Voluntary Hospital Indemnity (Critical Illness & Accident)
• Voluntary Term Life Insurance
• 401K
• Sick Pay (for applicable states/municipalities)
• Commuter Benefits (Dallas, NYC, SF)
• Remote opportunities available