Data Analyst

$62,400 - $83,200/Yr

Volt - Sacramento, CA

Full-time - Entry Level

Hybrid - Sacramento, CA

Administrative and Support Services

About the position

Volt is seeking a Data Analyst to support the Sr Manager in developing and updating Voice of the Customer (VoC) reports. This role involves analyzing customer feedback, quantifying issues, and maintaining databases to aid in reporting and analysis. The position is hybrid, requiring three days onsite and two days remote, and is a long-term temporary opportunity with potential for extension.

Responsibilities

• Assist Sr Mgr in developing and updating weekly Voice of the Customer (VoC) reports
• Identify emerging and recurring customer issues
• Analyze survey verbatim comments
• Quantify frequency/magnitude of issues
• Calculate metrics
• Coordinate contributions from the Quality and Customer Care departments
• Assist Sr Mgr in mapping customer-facing education documents and videos with survey questions and response options
• Assist the Quality & Customer Feedback team in defining Product Quality alerts
• Monitor survey health (deliveries, completions, unsubscribes, bounces) in the form of reports
• Scope of data includes customer feedback surveys and customer-facing education documents and videos
• Clean, validate and join data sets to aid in data linkage, aggregation and analysis
• Maintain databases and workflows to support reporting and analysis
• Participate in user acceptance testing (UAT) to ensure reports and dashboards are reviewed and issues/errors are identified
• Complete miscellaneous tasks to assist in supporting the department needs

Requirements

• Experience in data analytics / data analysis
• Advanced MS Excel skills; pivot tables, v look ups and formulas
• Experience with Tableau preferred
• Completed Bachelor's degree in Statistics, Data Analytics, Computer Science or related field
• Excellent oral and written communication skills
• Organized and detail oriented
• Ability to work with a variety of personalities

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Short term disability
• AD&D
• 401(k)
• Sick time
• Employee Assistance Program (EAP)