Data Analyst

$62,400 - $83,200/Yr

Volt - Nashville, TN

Full-time - Entry Level

Hybrid - Nashville, TN

Administrative and Support Services

About the position

The Data Analyst position at Volt involves supporting the Sr Manager in developing and updating Voice of the Customer (VoC) reports, analyzing customer feedback, and coordinating contributions from various departments. This role is crucial for identifying customer issues, quantifying metrics, and maintaining data integrity to enhance product quality and customer satisfaction.

Responsibilities

• Assist Sr Mgr in developing and updating weekly Voice of the Customer (VoC) reports
• Identify emerging and recurring customer issues
• Analyze survey verbatim comments
• Quantify frequency/magnitude of issues
• Calculate metrics
• Coordinate contributions from the Quality and Customer Care departments
• Assist Sr Mgr in mapping customer-facing education documents and videos with survey questions and response options
• Assist the Quality & Customer Feedback team in defining Product Quality alerts
• Monitor survey health (deliveries, completions, unsubscribes, bounces) in the form of reports
• Scope of data includes customer feedback surveys and education documents
• Clean, validate and join data sets for analysis
• Maintain databases and workflows to support reporting and analysis
• Participate in user acceptance testing (UAT) to ensure reports and dashboards are accurate
• Complete miscellaneous tasks to support department needs

Requirements

• Experience in data analytics / data analysis
• Advanced MS Excel skills; pivot tables, v lookups and formulas
• Experience with Tableau preferred
• Completed Bachelor's degree in Statistics, Data Analytics, Computer Science or related field
• Excellent oral and written communication skills
• Organized and detail oriented
• Ability to work with a variety of personalities

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Term life insurance
• Short term disability
• AD&D insurance
• 401(k)
• Sick time
• Employee Assistance Program (EAP)