Data Analytics/Visualizations Advisor-Irwindale

$130,600 - $195,800/Yr

Southern California Edison - Irwindale, CA

Full-time - Mid Level

Hybrid - Irwindale, CA

Utilities

About the position

Join the Clean Energy Revolution as a Data Analytics/Visualizations Advisor at Southern California Edison (SCE) and help build a better tomorrow. In this role, you will work closely with business clients in our call center operations and billing services organization, collaborating with subject matter experts, information architects, data engineers, and other team members. Your primary responsibility will be to transform data into actionable insights that can inform customer service operations decisions, directly impacting initiatives such as affordability and customer satisfaction. Your expertise in creating dashboards, utilizing visualization tools, conducting ad hoc analyses, and leveraging artificial intelligence capabilities will be crucial in enhancing SCE's Customer Service Operations Division. This is an opportunity to contribute to a mission that aims to power our planet, reduce carbon emissions, and create cleaner air for everyone. Are you ready to take on the challenge of building the future? A typical day in this position will require you to think big, work smart, and shine bright. You will demonstrate experience in gathering, validating, and integrating data from various sources, making sound decisions that significantly impact the business. Managing risks and safety appropriately is essential, as is the ability to work overtime, including after hours and weekend call-outs when necessary. You will also need to exhibit effective resource and project planning, decision-making, results delivery, team building, and a commitment to staying current with relevant technology and innovation.

Responsibilities

• Work closely with business clients to understand their data needs and provide actionable insights.
• Gather, validate, and integrate data from various sources to support decision-making processes.
• Create dashboards and visualizations to make data consumable for stakeholders.
• Conduct ad hoc analyses and reports to inform customer service operations decisions.
• Utilize artificial intelligence capabilities to enhance data analysis and reporting.
• Manage risks and ensure safety in all data-related activities.
• Demonstrate effective project planning and resource management to deliver results.
• Collaborate with cross-functional teams to operationalize analytical solutions.

Requirements

• 7 or more years of demonstrated analytical experience in deriving critical insights from large datasets.
• Master's or higher degree, preferably in Business, Computer Science, or a related field.
• Two or more years of exceptional communication skills, with a track record of converting data into easily consumable formats such as decks and dashboards.
• Two or more years of experience in providing analytical solutions to complex problems and engaging organizations to implement changes.
• Strong problem-solving and critical thinking skills with thorough attention to detail.
• Two or more years of advanced knowledge of analytics software or Structured Query Language (SQL) for applicable data and basic knowledge of data warehouses.
• Self-starter with the ability to question the status quo and influence change.
• Strong proficiency with MS tools (PPT, Excel, Visio, Project, Planner, CoPilot, etc.).

Nice-to-haves

• Experience in the energy sector or related industries.
• Familiarity with customer service operations and metrics.
• Knowledge of data visualization best practices and tools.

Benefits

• Competitive salary ranging from $130,600 to $195,800.
• Hybrid work model allowing for remote work options.
• Opportunities for professional growth and development.
• Comprehensive health and wellness programs.