Data and Business Analyst

University of New Hampshire - Durham, NC

Full-time - Mid Level

Durham, NC

10,001+ employees

Educational Services

About the position

The Data and Business Analyst position on the Endpoint Engineering Team at the University of New Hampshire involves developing and maintaining dashboards, reports, and visualizations using Business Intelligence tools like Microsoft Power BI. The role focuses on ensuring data quality and integrity, analyzing datasets to derive insights that influence IT strategies, and collaborating with stakeholders to translate business needs into technical requirements. Additionally, the analyst will assist in the design and testing of IT systems, prioritize projects, and participate in continuous improvement initiatives while managing endpoint security solutions and integrating AI technologies.

Responsibilities

• Develop and maintain dashboards, reports, and visualizations using Business Intelligence tools such as Microsoft Power BI.
• Collaborate with stakeholders to understand business needs and translate them into business and technical requirements.
• Collect, clean, and process data from various sources to ensure data quality and integrity.
• Analyze multiple datasets to identify trends, patterns, and insights that can influence IT strategies and processes.
• Collaborate with cross-functional teams to understand their data needs and provide analytical support.
• Develop and maintain comprehensive project documentation, including business cases, requirement specifications, and reports.
• Assist in the design and testing of new IT systems and enhancements to existing IT systems.
• Work with the team to prioritize IT projects based on business impact and resource availability.
• Participate in continuous improvement initiatives within ET&S.
• Utilize Intune and JAMF for device management and compliance reporting.
• Implement and manage endpoint security solutions using CrowdStrike and Tenable.
• Integrate AI technologies to optimize endpoint management and security processes.

Requirements

• Associate's degree and four years of experience, Bachelor's degree and two years of experience, or a combination of education and/or experience equal to six years.
• Excellent communication, analytical, and problem-solving skills.
• Experience in requirements gathering through document and data analysis, stakeholder interviews, and effective group facilitation.
• Proficiency in creating detailed documentation in various formats; text, diagrams, process maps, requirements registries utilizing software such as Microsoft Visio, Excel & Word.
• Conduct comprehensive risk assessments for cyber and endpoint security, evaluating potential threats and vulnerabilities to inform budget-based decision-making and ensure optimal resource allocation.
• Ability to work both collaboratively and independently.
• Customer-centric attitude with attention to detail and commitment to quality.

Nice-to-haves

• Experience in higher education.
• Experience with ETL (Extract, Transform, Load).
• Broad-based Information Technology experience.
• Training and/or certification in process analysis and improvement methodologies such as Six Sigma, Lean, or other process improvement methodologies.
• Experience with Intune, JAMF, CrowdStrike, and Tenable.
• Development and use of AI technologies within an IT environment.

Benefits

• Medical insurance
• Dental insurance
• Retirement plan
• Tuition assistance
• Paid time off