Data and Performance Analyst

Transdev - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Transit and Ground Passenger Transportation

About the position

The Data and Performance Analyst at Transdev plays a crucial role in analyzing and improving performance metrics related to autonomous vehicle operations. This position involves maintaining and enhancing data structures and dashboards, providing both ad hoc and ongoing analysis, and effectively communicating findings to stakeholders. The analyst will work in a dynamic environment focused on innovation in transportation, contributing to the development of solutions that optimize performance and enhance operational efficiency.

Responsibilities

• Analyze daily, weekly, monthly and/or annual data to determine trends, needs and emergencies
• Generate and maintain analysis tools and dashboards that expose unique insights on key metrics
• Distinguish between ad hoc analysis needs and continued analysis needs
• Aggregate data from multiple sources
• Report on ongoing, special and emergency metrics and resolution
• Identify and implement workflow automation opportunities
• Analyze ops dashboards and other data, including client provided data
• Develop solutions or alternative practices and maintain them
• Act as a product owner for solutions or tools you are in charge of: meet with users to understand needs and improvement opportunities, prioritize and implement evolutions, maintain as needed
• Ensure scalability of the tools and processes built
• Confer with managers to ensure changes implemented are providing the expected outcome
• Compile detailed feedback for improvements to tools maintained outside of the organization
• Gather and organize information about the problem to be solved or the procedure to be improved
• Responsible for providing scalable, frustration free, customer-centric recruiting and onboarding processes for candidates and business partners
• All other duties as assigned

Requirements

• Bachelor's degree preferred
• 3+ years experience with data or strong data/performance management skills
• Extensive knowledge of transportation operations
• Database query language proficiency preferred
• Google Script/Javascript experience preferred
• Strong Google Workspace Proficiency (Google Docs, Google Calendar, Google Slides, Google Sites and especially Google Sheets)
• Ability to work independently to accomplish an extensive project roadmap
• Deep understanding of spreadsheet functions and formulas
• Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs
• Ability to build and maintain dashboards
• Strong written and oral communication skills; excellent presentation skills
• Ability to organize and perform work efficiently; strong attention to details
• Strong team mentality
• Ability to own either all, or part of a project or process
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations
• Ability to write reports, business correspondence, and procedure manuals

Nice-to-haves

• Skilled trades training and experience, or university degree in a relevant course of study preferred

Benefits

• Drug-free workplace
• Equal Employment Opportunity (EEO) employer
• Participation in a random drug screening program
• Ongoing background checks for employees