Unclassified - Washington, D.C., DC
posted 2 months ago
We are GDIT, a global technology and professional services company dedicated to supporting and securing some of the most complex government, defense, and intelligence projects across the country. Our mission is to ensure that today is safe and tomorrow is smarter. The work we do has significant meaning and impact, not only on the world around us but also on our own lives, which is why we value the contributions of our team members. At GDIT, you will have the opportunity to make meaningful contributions to challenging projects and grow a rewarding career. We believe in turning challenges into opportunities, and our work relies on proven data analysis skills combined with a customer-centric approach to drive organizational change and improve service delivery at the State Department in the Washington DC area. In your role as a data business analyst, you will engage in a variety of tasks that include analyzing customer needs and conducting research on a wide range of services. You will be responsible for data analysis across different, large, and complex data sources, utilizing this data to develop Operation Value Streams (OVS) that identify opportunities for enhancing service delivery. Your work will involve formulating problem statements to pinpoint areas for improvement and identifying data-backed personas associated with services and value streams. You will also analyze the impact of implemented opportunities on service delivery improvements and customer satisfaction. Strong communication skills, public speaking, and the ability to think outside the box will be essential in this role as you support the necessary organizational changes to enhance service delivery.