Data Center Analyst - Console Operations

NTT DATA - Maryland Heights, MO

Full-time - Mid Level

Maryland Heights, MO

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Data Center Analyst - Console Operations is responsible for providing first-level support for data center operations, ensuring the highest level of service for hardware management and troubleshooting. This role involves installation, maintenance, and decommissioning of data center equipment, as well as managing inventory and reporting metrics to leadership. The position requires flexibility to work rotating weekends and holidays, and on-call duties in a dynamic 24x7x365 environment.

Responsibilities

• Acts as first level support for Data Center operations owned hardware.
• Provides the highest level of support within data center operations.
• Handles intermediate hardware troubleshooting, including break/fix and connectivity issues.
• Installs, maintains, and troubleshoots data center equipment.
• Manages installation and de-installation of hardware and cabling, maintaining the database.
• Decommissions devices, racks and stacks hardware, and runs cables.
• Provides direction and guidance to other team members while supporting day-to-day operations.
• Controls data center inventory and captures metrics for leadership reporting.
• Plans and coordinates with facilities, cross-functional teams, and vendors for data center capacity and scalability.

Requirements

• 4+ years of experience in Data Center Operations.
• Undergraduate degree or equivalent combination of education and work experience.
• Good records management and inventory control skills.
• Good understanding of server and storage hardware.
• Good understanding of networking hardware and structured cabling.
• Ability to lift up to 50 lbs.

Nice-to-haves

• Experience in recognizing internal and external client needs and expectations.