Mutual of America - Boca Raton, FL
posted 2 months ago
At Mutual of America Financial Group, we are dedicated to helping individuals and organizations achieve financial security through our comprehensive pension and retirement-related services. As a Data Center and Computer Operations Analyst, you will play a crucial role in ensuring the smooth operation of our computer systems during the 3rd shift (11pm-7am). Your primary responsibility will be to monitor and maintain the integrity of our systems, ensuring they run securely and efficiently to minimize disruptions. This position requires constant communication with third-party providers to ensure that all processes are functioning optimally. You will also be responsible for maintaining batch cycles using Stonebranch Workload Scheduler, which is essential for our interactions with AWS Cloud computing, Salesforce, FIS, and Omni DC. In this role, you will be tasked with monitoring, identifying, and resolving scheduling conflicts and issues, escalating them when necessary. You will execute and oversee daily backup operations and data recovery processes, ensuring that all logs and documentation of system operations, issues, and resolutions are accurately maintained. Participation in disaster recovery planning and testing is also a key component of this position. You will create, maintain, and adjust schedules based on project requirements, and perform analysis, design, and implementation of batch processing workflows using the Stonebranch workload scheduler. Additionally, you will maintain the Problem Determination System by updating, assigning, and closing tickets with root cause and resolution. This role may require you to cover the 2nd shift when needed, so flexibility in your schedule is essential. Your ability to communicate effectively with team members and other stakeholders will be vital in explaining complex technical information to users with varying levels of technical knowledge. We are looking for a detail-oriented individual with strong problem-solving skills and a commitment to maintaining confidentiality when working with sensitive business data.