Data Center Break-Fix / Network Break-Fix Technician

$72,800 - $72,800/Yr

Unclassified - Altoona, IA

Full-time - Mid Level

Altoona, IA

About the position

The Data Center Break-Fix / Network Break-Fix Technician at Vminds Technologies Inc is responsible for providing onsite support and expertise in troubleshooting and maintaining network infrastructure within a data center environment. This role involves hands-on physical repairs, network maintenance, and collaboration with cross-functional teams to ensure optimal network performance.

Responsibilities

• Physically troubleshoot various network components in network infrastructure including routers, switches, console servers, and optical transport equipment.
• Provide onsite network support and expertise for all teams on the local data center, acting as a liaison for remote networking teams.
• Perform physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.
• Troubleshoot network link, device, and configuration issues, isolating and fixing problems.
• Create new RMA requests through OEM vendors for replacement devices and obtain technical assistance when troubleshooting devices.
• Track, maintain, and update asset inventory of defective and replacement parts.
• Trace and isolate cables through patch panels.
• Test and clean fiber optic cables and optical interfaces.
• Schedule and perform network maintenance, repair, and upgrade tasks while minimizing impact on the production network.
• Use internal automation software, tools, and scripts to configure, monitor, and repair network equipment.
• Work with cross-functional teams, including facilities, cabling, and server teams.
• Perform queue management for alarms, tasks, and incidents and participate in ongoing deployment projects.
• Conduct physical audits of inventory and update asset inventory database.

Requirements

• 3-6 years of IT network experience.
• Data center experience.
• Mid-level experience in software deployment.
• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash scripting.
• Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms and architectures.
• Strong working knowledge of routing and switching technologies and protocols.

Nice-to-haves

• Experience with CLI/Linux knowledge (1 year preferred).
• Experience with IP-based networking (2 years preferred).
• A+/Network+ certification (2 years preferred).
• Experience in a data center environment (3 years preferred).
• Experience with Juniper and Cisco network hardware platforms (2 years preferred).
• Experience with routers and switches (2 years preferred).

Benefits

• Contract position with a pay rate of $35.00 per hour.
• Onsite support after business hours as part of the on-call schedule.
• Opportunity to work in a dynamic data center environment.