Data Center Contract Support Associate

CBRE - Clarksville, TN

Full-time

Clarksville, TN

Real Estate

About the position

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role is integral to the Contract Quality Management job function, where you will be responsible for managing the delivery of contractual services to ensure that all requirements are fulfilled. Your primary focus will be on responding to client inquiries and concerns, ensuring timely and quality service delivery, and following up to guarantee client satisfaction. You will need to have a comprehensive understanding of the scope of the contract to ensure that all work is carried out accordingly. In this position, you will act as a financial and operational systems champion, suggesting efforts to implement cost-saving opportunities that maximize customer and financial savings targets. You will coordinate and onboard vendors for both reactive and planned works, managing all necessary sub-contractor paperwork. Additionally, you will review processed invoices to ensure accurate cost center coding and coordinate the billing application, which includes calculating margins, raising invoices, and submitting them to clients. Close collaboration with site teams and the head office will be essential to ensure accurate processing of quotations and purchase orders. You will also be responsible for reviewing and approving maintenance billing invoices and projects as per contracted agreements, ensuring consistent delivery of core operational and financial outputs on the account. Responding to inquiries on financial reports for Accounts Receivable, Payable, and open POs will be part of your duties, along with delivering monthly reporting support on Contract and Business Unit Reviews. Compliance with Health & Safety requirements is crucial, including HSE reporting and promoting a safe work environment. You will maintain QHSE documentation and ensure its availability using company systems. Your role will involve gathering and analyzing data to identify and solve complex problems that arise with little or no precedent, and you may recommend new techniques to improve processes. Your suggestions for improvements to existing processes and solutions will help enhance the efficiency of the team.

Responsibilities

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and ensure that all work is carried out accordingly.
• Act as a financial and operational systems champion, suggesting cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate the billing application, calculating margins, raising invoices, and submitting to clients.
• Work closely with site teams and head office to ensure accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements.
• Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
• Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Recommend new techniques and suggest improvements to existing processes and solutions.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• Comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills, including the ability to calculate advanced figures such as percentages, discounts, and markups.