Data Center Contract Support Associate

CBRE - Roseland, NJ

Full-time - Entry Level

Roseland, NJ

Real Estate

About the position

The Data Center Contract Support Associate at CBRE is responsible for providing exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This role is integral to the Contract Quality Management function, ensuring the delivery of contractual services meets requirements and standards.

Responsibilities

• Respond to client inquiries and concerns, ensuring timely and quality service delivery and follow-up for satisfaction.
• Understand the scope of the contract and ensure all work is carried out accordingly.
• Act as a financial and operational systems champion, suggesting cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works, managing sub-contractor paperwork.
• Review processed invoices for accurate cost center coding and coordinate billing applications, including calculating margins and raising invoices.
• Review and approve maintenance billing invoices and projects as per contracted agreements, ensuring consistent delivery of operational and financial outputs.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
• Gather and analyze data to identify and solve complex problems, recommending new techniques as necessary.
• Suggest improvements to existing processes and solutions to enhance team efficiency.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• Comprehensive understanding of processes, procedures, systems, and concepts within the job function.
• Ability to evaluate and communicate complex content in a concise and logical manner.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Strong organizational skills with an advanced inquisitive mindset.
• Advanced math skills, including the ability to calculate percentages, discounts, and markups.