Data Center Contract Support Associate

CBRE - East Rutherford, NJ

Full-time

East Rutherford, NJ

Real Estate

About the position

As a CBRE Contract Support Associate, you will play a crucial role in providing exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This position is part of the Contract Quality Management job function, where you will be responsible for managing the delivery of contractual services to ensure that all requirements are fulfilled effectively and efficiently. Your primary focus will be on ensuring that client inquiries and concerns are addressed promptly, and that service delivery meets the highest standards of quality and satisfaction. In this role, you will need to have a comprehensive understanding of the scope of the contract, ensuring that all work is carried out in accordance with the agreed terms. You will act as a champion for financial and operational systems, suggesting initiatives to implement cost-saving opportunities that maximize customer satisfaction and financial savings targets. Your responsibilities will also include coordinating and onboarding vendors for both reactive and planned works, as well as managing the necessary sub-contractor paperwork. You will be tasked with reviewing processed invoices to ensure accurate cost center coding, coordinating the billing application, calculating margins, raising invoices, and submitting them to clients. Close collaboration with site teams and the head office will be essential to ensure the accurate processing of quotations and purchase orders. Additionally, you will review and approve maintenance billing invoices and projects in accordance with contracted agreements, ensuring consistent delivery of core operational and financial outputs on the account. Your role will also involve responding to inquiries related to financial reports for Accounts Receivable, Payable, and open Purchase Orders. You will provide monthly reporting support on Contract and Business Unit Reviews, and assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintaining QHSE documentation and ensuring its availability through company systems will be part of your responsibilities. Furthermore, you will gather and analyze data to identify and solve complex problems that may arise, often with little or no precedent. You may also recommend new techniques to improve processes and solutions, impacting not only your own team but also other teams whose work activities are closely related. Your suggestions for improvements to existing processes will be vital in enhancing the efficiency of the team.

Responsibilities

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and ensure that all work is carried out accordingly.
• Act as a financial and operational systems champion, suggesting cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding.
• Coordinate the billing application, calculating margins, raising invoices, and submitting to clients.
• Work closely with site teams and head office to ensure accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements.
• Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment.
• Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Recommend new techniques and suggest improvements to existing processes and solutions to improve team efficiency.

Requirements

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products, including Word, Excel, and Outlook.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills, including the ability to calculate advanced figures such as percentages, discounts, and markups.