Data Center Critical Environment Technician Manager (Night Shift)

About the position

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Data Center Critical Environment Technician Manager (Night Shift). Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Technician Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Serve as an operations specialist in one or more major areas of operations (e.g., electrical, mechanical, controls, generators) and work on advanced tasks independently.
• Oversee and coach team with the inspection of critical environment-related facility equipment (e.g., controls, HVAC, mechanical systems) for unsafe or abnormal conditions.
• Monitor performance of maintenance and operations utilizing telemetry, control systems, and other platforms to identify alarms.
• Utilize internal computerized maintenance management system (CMMS) to track equipment assets and complete work order requests.
• Safely and quickly respond to and lead an onsite incident response team for all abnormal conditions impacting operations.
• Enhance, develop new, or follow preexisting emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs).
• Guide, oversee, and perform various types of maintenance (e.g., planned, predictive, corrective) and repairs for one or more disciplines.
• Serve as a subject matter expert for one type of equipment and oversee everyday tasks and troubleshooting.
• Provide necessary escort to third-party contractors and coordinate on-site activities.
• Understand, follow, ensure, and coach team on safety and security requirements.
• Maintain safe working conditions and escalate immediately when unsafe conditions are observed.

Requirements

• High School Diploma, GED, or equivalent AND 3+ years mission critical services work/applied learning experience.
• Ability to meet Microsoft, customer and/or government security screening requirements.
• 1+ year(s) people management experience.
• 1+ year(s) experience in a specialized area (e.g., mechanical field, electrical field, controls field) or related field.

Nice-to-haves

• High School Diploma, GED, or equivalent AND 6+ years mission critical services experience.
• Associate's Degree or technical trade certification AND 5+ years mission-critical services experience.
• Experience in high-availability assembly/manufacturing/critical infrastructure environments.

Benefits

• Base pay range for this role across the U.S. is USD $74,100 - $165,600 per year.
• Base pay range for this role in the San Francisco Bay area and New York City metropolitan area is USD $104,000 - $182,200 per year.
• Eligibility for benefits and other compensation.