About the position
The Data Center Critical Facilities Engineer will be responsible for overseeing the engineering operations within data centers and colocation facilities. This role includes managing risk, performing corrective and preventative maintenance on critical infrastructure, and ensuring compliance with vendor management and metric reporting. The engineer will provide both onsite and remote support for core infrastructure devices, which include network, security, compute, and storage systems. A significant portion of the role involves administrative support through the DCIM tool, Nlyte, where the engineer will document all Move/Add/Change/Decommission (MACD) work performed across all facilities. Additionally, the engineer will be responsible for adhering to colocation shipment rules by creating necessary inbound and outbound tickets for equipment. In corporate-owned data centers, the engineer will operate and manage both routine and emergency services on various critical systems, such as switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, and computer room air handlers. Collaboration with the Lincoln Facilities team is essential to maintain the highest operational standards for critical data center infrastructure. The engineer will also be tasked with creating and updating reporting and metrics as required, ensuring that all operations align with state and federal regulations and company policies. This position requires a detail-oriented and proactive individual who can effectively manage multiple tasks and communicate with various stakeholders. The engineer will engage with vendors for installations and maintenance, ensuring that all activities are carried out according to established standards and requirements. The role demands a commitment to continuous learning and improvement, as well as the ability to respond to incidents and perform root cause analysis when necessary.
Responsibilities
- Oversees specialized preventative and corrective maintenance on-site to critical facility components and/or systems.
- Engages vendors to perform moderately difficult repairs, maintenance, and installations and on-site inspections to critical facility systems.
- Supervises the Building Monitoring System and resolves alarms for specialized issues requiring considerable judgement and implications to resolve; follows guidelines on standard procedures and makes recommendations for solutioning.
- Operates and maintains plumbing, fire suppression, and life-safety systems.
- Implements energy efficiency measures.
- Works on assignments requiring considerable judgment and initiative. Understands implications of work and makes recommendations for solutions.
- Coordinates and directs vendors on skilled tasks to ensure that maintenance activities are carried out per standards and requirements.
- Assists with the creation and submission of scripts for maintenance.
- Tracks and implements the work approval process for service providers for critical maintenance (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out).
- In cooperation with the vendors, changes/updates technical files for plants and equipment ensuring files and builds are up to date.
- Identifies Single Points of Failure (SPOFs) and makes recommendations for solutions.
- Responds to all on-site incidents, including failures, significant problems, and delays.
- Performs Root Cause Analysis (RCA) and makes recommendations for solutions.
- Supports the on-site staff during incidents.
- Carries out duties in compliance with all state and federal regulations and guidelines. Complies with all company and site policies and procedures.
- Remains current in profession and industry trends.
- Makes a positive contribution as demonstrated by: Making suggestions for improvement, Learning new skills, procedures, and processes.
- Performs other duties as required.
Requirements
- 2-4 years of Data Center Engineering experience required.
- 2 years of experience at Apprenticeship/Technician level in Mechanical/Heating, HVAC, and/or Electrical Engineering (preferred).
- Experience in a data center, hospital, power plant, or similar mission critical environment.
- Experience in electrical equipment inspection, troubleshooting/repair, and acceptance testing.
- Knowledge of electrical and mechanical systems used in a data center environment (i.e., Medium/Low Voltage Feeders, Transformers, Switchgear, Relay Protection, Generators, UPS systems, ATS/STS units, VFDs, Relay Protection, Chillers, Air handling units and CRAC units).
- Ability to communicate effectively with contractors who perform maintenance or upgrade work on systems.
- Ability to learn quickly and address issues as they arise.
Nice-to-haves
- Experience with ServiceNow
- Familiarity with Nlyte Data center construction management
- Detail-oriented and proactive approach to work.
