Data Center Critical Facilities Technician, Data Center Critical Facilities Technician

Amazon - New Albany, OH

Full-time - Entry Level

New Albany, OH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Data Center Engineering Operations Technician (EOT) is responsible for hands-on troubleshooting and operation of electrical and mechanical equipment within Amazon's data centers. This role requires 24/7 shift coverage, including 12-hour rotating shifts, and demands a Top Secret security clearance. The EOT ensures the operational integrity of critical systems, performs maintenance tasks, and supports data center operations while adhering to safety protocols.

Responsibilities

• Operate and maintain mechanical and electrical equipment, including emergency generators and fire/life safety systems.
• Troubleshoot facility and rack-level events within internal SLAs.
• Perform limited maintenance tasks such as filter changes and HVAC PMs.
• Provide support to Data Center Operations technicians.
• Conduct root cause analysis of equipment failures.
• Ensure adherence to safety procedures during work.
• Take daily operational readings of mechanical and electrical equipment.
• Utilize internal CMMS to manage workflows and spare part inventory.
• Supervise contractors performing servicing or preventive maintenance.
• Respond to off-hour emergency calls as part of on-call rotation.
• Comply with all physical security procedures and policies.
• Drive innovation while reducing operational costs in the facilities.

Requirements

• 3+ years of maintenance experience on mechanical or electrical equipment in a mission critical environment.
• Experience with building management systems (BMS/EPMS).
• Current, active US Government Security Clearance at the Top Secret level.

Nice-to-haves

• Associate's Degree in Electrical Engineering, Mechanical Engineering or relevant discipline.
• 4+ years of Data Center Engineering Experience.
• Fundamental knowledge of network design and layout as well as low voltage cabling.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office products and web-based operational tools.
• Familiarity with BMS and EPMS control systems and data collection/trending.
• Proficiency with maintenance management software.
• Solid leadership and organizational skills.
• Strong attention to detail.
• Proven self-starter with the ability to work independently.
• Ability to prioritize in a complex, fast-paced environment.
• Operating engineering license(s) such as DC II, DC III, or equivalent.
• Electrical or mechanical Journeyman License.
• CFC license (Universal or minimum Type II).
• NFPA 70E Certification.

Benefits

• Flexible work hours
• Mentorship and career growth opportunities
• Diversity and inclusion programs
• Work-life balance initiatives