Data Center Customer Operations Technician

$63,000 - $98,000/Yr

00115 Equinix (US) Enterprises - North Bergen, NJ

Full-time - Entry Level

North Bergen, NJ

251-500 employees

About the position

The Data Center Customer Operations Technician plays a critical role in maintaining the infrastructure of Equinix's data centers, which are essential facilities supporting various critical services. This position involves troubleshooting, installing, and modifying circuits, ensuring that operations run smoothly and efficiently to meet customer needs. The technician will work closely with customers and internal teams to resolve issues and execute installations, contributing to the overall customer satisfaction and operational excellence of the data center.

Responsibilities

• Racks and stacks customer equipment
• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
• Installs circuits requiring advanced fiber terminations
• Prioritizes work from the Oracle queue and ensures alignment to all commit times
• Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed
• Works with customers to solve issues
• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Maintains detailed written records of all work activity
• Designs and leads cage / infrastructure modification projects
• Finishes the assigned training in a timely manner
• Supports customer happiness through timely and precise order execution

Requirements

• 4+ years of related Data Center experience
• Demonstrable troubleshooting skills
• High School Diploma or equivalent
• Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
• Able to lift heavy equipment/items up to 50 pounds
• Able to work days/nights/weekends/holidays, if needed and/or required

Benefits

• Bonus eligibility
• Equity options depending on the position
• Comprehensive health insurance
• Paid time off
• Retirement savings plan
• Employee assistance programs
• Professional development opportunities