Data Center Customer Operations Technician

Equinix - Chicago, IL

Full-time

Chicago, IL

Professional, Scientific, and Technical Services

About the position

The Data Center Customer Operations Technician plays a critical role in maintaining the infrastructure of data centers, which are essential facilities supporting various critical services. This position involves installing, troubleshooting, and modifying circuits, ensuring customer satisfaction through precise execution of orders, and leading infrastructure modification projects. The technician will work closely with customers and internal teams to resolve issues and maintain detailed records of all activities.

Responsibilities

• Racks and stacks customer equipment
• Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
• Installs circuits requiring advanced fiber terminations
• Prioritizes work from the Oracle queue and ensures alignment to all commit times
• Troubleshoots switched / multiplexed / media converted circuits; raises to, and works with networking group, as needed
• Works with customers to solve issues
• Installs/tests/modifies cross connects per SOPs and ensures proper cable management of coax, fiber, twisted pair copper, and intra-building cross connects
• Installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
• Maintains detailed written records of all work activity
• Designs and leads cage / infrastructure modification projects
• Finishes the assigned training in a timely manner
• Supports customer happiness through timely and precise order execution

Requirements

• 3+ years of related experience
• Demonstrable troubleshooting skills
• High School Diploma or equivalent
• Able to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodation
• Able to lift heavy equipment/items up to 50 pounds
• Able to work days/nights/weekends/holidays, if needed and/or required