Data Center Engineering Operations Area Manager, ADC InfraOps DCEO

Amazon - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. We are seeking an energetic Data Center Area Manager to serve as a technical resource and leader within Amazon data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. The Data Center Area Manager is responsible for the overall operation and maintenance of all electrical, mechanical, and HVAC equipment within the data center. The Data Center Area Manager will assist in maintaining a high reliability and performance while keeping operating costs in facilities at a minimum. This equipment supports mission-critical servers and must maintain better than 99.999% uptime. This role acts as Amazon's front line when it comes to hands-on electrical and mechanical equipment troubleshooting. They will maintain, operate, and troubleshoot mission-critical data center facility equipment including electrical support equipment such as stand-by diesel generators and related fuel systems, 3 phase electrical systems that include but not limited to switchgear, UPS units, PDUs, and wet cell batteries and associated systems. Mechanical equipment includes CRAC units, centrifugal chillers, cooling towers/water chemical system, air handlers and associated systems, pumps, and motors. Additional support equipment is included in the scope of the role which includes fire suppression systems, building automation systems, and general facilities equipment.

Responsibilities

• Oversee all aspects of the data center's critical physical infrastructure.
• Ensure that all work performed within the space is done to high quality and without impact to internal/external customers.
• Manage teams of 24x7 engineering technicians in all facets of their career.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Coordinate daily with a multitude of third party vendors ensuring adherence to contracted SLAs.
• Effectively and efficiently manage the operations budget and expenditures.
• Routinely operate as the afterhours on-call Data Center Area Manager for the data centers in the region.

Requirements

• Current, active US Government Security Clearance of Top Secret or above.
• Bachelor's degree or higher in a relevant engineering discipline, or relevant experience.
• 5+ years of experience working in data centers with an emphasis on building and equipment operation.
• 3+ years of experience in a management position with 5 or more direct reports.

Nice-to-haves

• An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units.
• Proven track record of people management and developing teams.
• Ability to solve problems at their root, stepping back to understand the broader context.
• Has a strong aptitude for trouble shooting and problem solving.
• Ability to maintain SLAs through the implementation of proactive issue detection and reporting.
• Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries.
• Shows good judgment and instincts in decision making.
• Ability to prioritize in complex, fast-paced environment.
• Proactively and continually improve your level of knowledge about Amazon business and relevant technologies.
• Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base.

Benefits

• Flexible working culture that promotes work-life harmony.
• Employee-led affinity groups fostering a culture of inclusion.
• Ongoing events and learning experiences for professional development.