Data Center Engineering Operations Technician

Amazon - Hilliard, OH

Full-time

Hilliard, OH

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Engineering Operations Technician (EOT) role at AWS is crucial for maintaining and operating mission-critical data center facility equipment. This position involves hands-on electrical and mechanical equipment preventative maintenance and troubleshooting, ensuring the reliability and availability of AWS's global infrastructure. EOTs work closely with a diverse team to support the operations of some of the world's most powerful data centers, contributing to the safety and security of the infrastructure while embracing a culture of learning and innovation.

Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS)
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA)
• Perform rack installs and rack decommissioning within internal SLA
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment
• Technical writing to support change management program
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
• Work schedule changes depending on specific site needs, with shifts up to 12-hours and possible on-call rotations
• Support more than one location/site as needed

Requirements

• High school or equivalent diploma
• Technical (Military/Trade School) training or 1+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry
• 1+ years of electrical or mechanical experience
• 1+ years' experience with Microsoft Office products (including Excel, Word and PowerPoint)

Nice-to-haves

• 2+ years of data center engineering experience

Benefits

• Diverse experiences and inclusive team culture
• Ongoing events and learning experiences
• Mentorship and career growth opportunities
• Work/life balance and flexibility in working culture