Data Center Engineering Operations Technician

Amazon - South Bend, IN

Full-time - Entry Level

South Bend, IN

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Data Center Engineering Operations Technician at Amazon Data Services, Inc. plays a crucial role in maintaining and operating critical infrastructure systems within data centers. This position involves hands-on electrical and mechanical equipment maintenance, troubleshooting, and ensuring the reliability and availability of data center operations. Technicians will work closely with teams to implement new technologies and practices, contributing to the overall efficiency and safety of the data center environment.

Responsibilities

• Daily building rounds to monitor and record information from electrical, mechanical, and fire/life safety equipment to ensure 24/7 reliability and availability.
• Monitor Building Management Systems (BMS) and Electrical Power Management System (EPMS).
• Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA).
• Perform rack installs and rack decommissioning within internal SLA.
• Perform PM, troubleshooting, root cause analysis, and repair of electrical and mechanical equipment.
• Technical writing to support change management program.
• Monitor daily work requests and manage to resolution, and execute projects from conception to completion.
• On-site support of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation.

Requirements

• Technical (Military/Trade School) training or 2+ years of electrical or mechanical, HVAC, fire system experience in a mission-critical infrastructure or equivalent experience in a relevant industry.
• 2+ years of electrical or mechanical experience.
• 2+ years' experience with Microsoft Office products (including Excel, Word and PowerPoint).
• High school or equivalent diploma.

Nice-to-haves

• Bachelor's degree in a relevant field.
• AWS experience.
• Mechanical knowledge.

Benefits

• Work-life balance initiatives.
• Mentorship and career growth opportunities.
• Inclusive team culture with employee-led affinity groups.