Data Center Facilities Technician 2

$74,784 - $112,176/Yr

Cyxtera Technologies - Waltham, MA

Full-time

Waltham, MA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Centersquare Facilities Technician 2 (F) position is a critical role within our data center operations, responsible for supporting the monitoring, troubleshooting, and maintenance of both electrical and mechanical infrastructure in a 24/7 mission-critical environment. This position requires a proactive approach to ensure the integrity and operational efficiency of the data center, which serves over 2,300 leading enterprises and U.S. federal government agencies. The technician will be involved in various tasks, including performing building rounds, assisting with customer installations, and overseeing contractors and service providers. The role demands a high level of responsiveness to both internal and external work requests, ensuring that all tasks are completed in a timely manner while adhering to service level agreements (SLAs).

Responsibilities

• Support the maintenance and repair of mechanical and electrical infrastructure per manufacturers' recommendation and corporate specifications.
• Identify and troubleshoot the root cause of problems.
• Perform and execute necessary building rounds throughout the data center and property as directed to ensure the integrity of the site.
• Assist and perform the verification of customer installation activities.
• Work with or provide oversight of contractors and service providers in the data center as appropriate.
• Ensure facilities systems data integrity.
• Monitor building management systems and other automated tools and applications to ensure operational efficiencies and compliance with service level agreements (SLAs).
• Provide on-call support and emergency response as required.
• Perform assigned tasks as part of a project team.
• Respond to both internal and external work requests within a timely manner delivering a high level of support.
• Understanding, comprehension, and implementation of method of procedures (MOPs).
• Ability to lift hardware or equipment up to and more than 50 pounds. Standing, bending, and kneeling as needed to perform task.

Requirements

• High School Diploma or equivalent required.
• Technical certification(s) in critical facilities or data center field preferred.
• 2-years of mission critical facilities operations experience preferred.
• Operational experience with data center critical infrastructure equipment (i.e., switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, Chilled Water systems, and VESDA).
• Work independently with minimal supervision.
• Ability to work with multiple vendors.
• Excellent organizational and communication skills.
• Maintain facilities related documentation.
• Proficient with office productivity, ticketing system, computer aided design, and other applications.
• Ability to pass security clearance and/or background check via government or similar agency may be required.

Nice-to-haves

• Team Player
• Troubleshooting skills
• Customer Support experience
• Installation experience
• Strong Communication skills