Data Center Facilities Technician 2

$74,784 - $112,176/Yr

Centersquare Software - Waltham, MA

Full-time - Entry Level

Waltham, MA

1,001-5,000 employees

About the position

Centersquare is a global leader in colocation and interconnection services, with a footprint of more than 60 data centers in over 30 markets, providing services to more than 2,300 leading enterprises and U.S. federal government agencies. The Centersquare Facilities Technician 2 (F) position is responsible for supporting monitoring, troubleshooting, and maintenance of both the electrical and mechanical infrastructure within the data center in a 24/7 mission-critical environment. This role requires participation in an on-call rotation to provide emergency response as needed, with shift, evening, and weekend work expected. The technician will support the maintenance and repair of mechanical and electrical infrastructure per manufacturers' recommendations and corporate specifications, ensuring operational efficiencies and compliance with service level agreements (SLAs).

Responsibilities

• Support the maintenance and repair of mechanical and electrical infrastructure per manufacturers' recommendation and corporate specifications.
• Identify and troubleshoot the root cause of problems.
• Perform and execute necessary building rounds throughout the data center and property as directed to ensure the integrity of the site.
• Assist and perform the verification of customer installation activities.
• Work with or provide oversight of contractors and service providers in the data center as appropriate.
• Ensure facilities systems data integrity.
• Monitor building management systems and other automated tools and applications to ensure operational efficiencies and compliance with service level agreements (SLAs).
• Provide on-call support and emergency response as required.
• Perform assigned tasks as part of a project team.
• Respond to both internal and external work requests within a timely manner delivering a high level of support.
• Understanding, comprehension, and implementation of method of procedures (MOPs).
• Ability to lift hardware or equipment up to and more than 50 pounds.
• Standing, bending, and kneeling as needed to perform tasks.

Requirements

• High School Diploma or equivalent required.
• Technical certification(s) in critical facilities or data center field preferred.
• 2-years of mission critical facilities operations experience preferred.
• Operational experience with data center critical infrastructure equipment (i.e., switchgear, generators, UPS, PDU, Chillers, RTU, CRAH/CRAC, Chilled Water systems, and VESDA).
• Ability to work independently with minimal supervision.
• Ability to work with multiple vendors.
• Excellent organizational and communication skills.
• Maintain facilities related documentation.
• Proficient with office productivity, ticketing system, computer aided design, and other applications.
• Ability to pass security clearance and/or background check via government or similar agency may be required.

Nice-to-haves

• Team Player
• Troubleshooting
• Customer Support
• Installation
• Communication

Benefits

• Equal Opportunity Employer
• Affirmative Action Employer