CBRE - Portland, OR
posted 3 months ago
About the position
The Data Center Facility Manager is responsible for overseeing the operations and development of a team of Critical Environment engineers at the data center. This role ensures that the team provides both Preventative Maintenance (PM) and Repair Services to the client and their customers, adhering to agreed Service Level Agreements (SLAs). The manager will assist the client's Data Center Manager by providing support for data center operations and ensuring the provision and maintenance of Critical Environment services on-site. In this position, the manager will handle unforeseen circumstances that arise, providing relevant feedback to both the client and CBRE management as necessary. Mentoring and motivating the Critical Environment team is a key responsibility, with a focus on providing regular feedback to promote continuous improvement. The manager will identify training needs and ensure that all work orders, preventative maintenance tasks, and repairs are completed within the agreed SLA timeframe. If issues cannot be resolved promptly, escalation is required. The role also includes ensuring the completion of facility infrastructure equipment installations and information technology equipment power installations, relocations, and decommission requests, all within the agreed SLA timeframes and to applicable internal, manufacturer, and industry standards. Daily routine checks and cleanup of the data halls are expected, along with mechanical and electrical troubleshooting support for various systems such as chillers, Computer Room Air Conditioning (CRAC), Uninterruptible Power Supply (UPS), and more. The manager must ensure that all deployments are installed according to applicable standards and that documentation is kept up to date for all processes. Method Statements and Risk Assessments must be prepared and utilized for all tasks to ensure safe working practices at all times.
Responsibilities
- Oversee the operations and development of a team of Critical Environment engineers.
- Ensure the team provides Preventative Maintenance (PM) and Repair Services to the client and their customers.
- Assist the client's Data Center Manager in supporting data center operations.
- Manage unforeseen circumstances and provide feedback to Client/CBRE management.
- Mentor and motivate the Critical Environment team, providing regular feedback.
- Identify areas for training and ensure team members receive necessary training.
- Ensure completion of work orders, PM tasks, and repairs within agreed SLA timeframes.
- Ensure facility infrastructure equipment installations are completed within SLA and to standards.
- Manage IT equipment power installations, relocations, and decommission requests within SLA.
- Conduct daily routine checks and cleanup of data halls, recording findings.
- Provide mechanical and electrical troubleshooting support for various systems.
- Ensure all deployments are installed to applicable standards and documentation is updated.
- Prepare Method Statements and Risk Assessments for all tasks.
Requirements
- High School Diploma/GED required; Bachelor's Degree preferred.
- 5-8 years of experience in mechanical or electrical engineering preferred.
- Accredited training in the installation of DC Facilities Infrastructure and Building Management System (BMS) preferred.
- Proven knowledge of Critical Facility or DC equipment and their components including UPS, PDU, STS, EG, CRAC, CRAH, etc.
- Strong understanding of the Data Center environment and applicable working restrictions.
- Excellent written and verbal communication skills.
- Strong organizational and analytical skills.
- Ability to provide efficient, timely, reliable, and courteous service to customers.
- Ability to effectively present information and respond to sensitive issues.
Nice-to-haves
- Experience with Building Management Systems (BMS).
- Familiarity with industry standards and regulations related to data centers.
Benefits
- 401(k) matching
- Adoption assistance
- Dental insurance
- Health insurance
- Paid parental leave
- Parental leave
- Vision insurance
