Amazon - Boardman, OR
posted 3 months ago
About the position
AWS Infrastructure Services (AIS) is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring that the cloud remains operational and efficient. This team supports all AWS data centers, managing the servers, storage, networking, power, and cooling equipment that provide our customers with continuous access to the innovations they rely on. The role involves tackling complex challenges with numerous variables affecting the supply chain, and we are seeking talented individuals who are eager to contribute to this mission. As part of a diverse team that includes software, hardware, and network engineers, supply chain specialists, security experts, and operations managers, you will collaborate across AWS to uphold the highest standards of safety and security while delivering seemingly infinite capacity at the lowest possible cost for our customers. Our inclusive culture encourages bold ideas and empowers you to see them through to completion. As a member of Amazon's Data Center Engineering Operations team, you will play a vital role in maintaining and operating our critical infrastructure systems, ensuring they are prepared for any situation. At AWS, we pride ourselves on having the largest cloud computing portfolio globally, and as an Amazonian, you will have the opportunity to work in sophisticated, safe, and secure data centers. Our Operations Managers are essential in maintaining high standards by collaborating with talented individuals from around the world. We are committed to continuous learning and evolution, which has established us as industry leaders. By working diligently, enjoying the process, and making history, you will contribute to our ongoing success. At Amazon, we value diversity and inclusivity in the workplace. We believe that diverse leadership and unique perspectives are crucial for our organization's growth. We encourage talented individuals from all backgrounds, genders, and races, who possess strong leadership principles and excel in operational and people management, to apply. As an Amazon employee, you will benefit from a comprehensive benefits package designed to support the needs of our diverse workforce and their families at every stage of life and career. We are dedicated to hiring, developing, and retaining exceptional talent by offering competitive compensation, comprehensive benefits, numerous perks, and ample opportunities for career advancement. Our robust mentorship program, ongoing coaching and training, and cross-training opportunities are just a few examples of the resources available to support your career growth and development as an Amazon associate.
Responsibilities
- Foster cross-functional collaboration by working closely with HR, finance, procurement, and other teams to ensure smooth operations, facility functioning, and resource management, while promoting diversity and inclusion within the organization.
- Develop and manage budgets, allocating resources efficiently, controlling costs, and optimizing spending while meeting operational, facility, and regulatory requirements, with a focus on creating an inclusive and diverse environment.
- Monitor and assess performance metrics related to operational efficiency, productivity, quality, and customer satisfaction to ensure goals and objectives are met. Identify opportunities for improvement and implement best practices for continuous improvement.
- Supervise and coordinate the activities of staff members involved in operations, including hiring, training, scheduling, performance management, and career development, emphasizing diversity, equity, and inclusion in all aspects of team management.
- Oversee all aspects of the data center's critical physical infrastructure, ensuring high-quality work without impacting customers. Coordinate with third-party vendors, ensuring adherence to contracted service level agreements (SLAs), while promoting supplier diversity and inclusive business practices.
- Develop plans, procedures, and protocols for emergency preparedness, business continuity, and handling crises, and other emergencies, with a focus on ensuring the safety and well-being of all individuals, including underrepresented groups.
- Routinely operate as the after-hours on-call Operational Manager for the data centers in the region, managing issue investigation, mitigation, and recovery in a diverse and inclusive manner.
Requirements
- High school or equivalent diploma
- 5+ years of experience in successfully leading diverse teams and implementing operational strategies, while effectively collaborating with cross-functional teams, communicating goals and expectations, building relationships with internal and external stakeholders, and fostering an inclusive and supportive work environment.
- 6+ years of experience with Microsoft Excel, Word, Outlook and other basic administrative tools
- 5+ years of experience in managing projects, including planning, execution, and resource allocation
- 5+ years of experience in data analysis, using tools and software for operations management, and interpreting key performance indicators (KPIs) to improve operational performance.
- 5+ years of experience in driving continuous improvement initiatives and implementing process improvement.
- 5+ years of experience related to supervising and coordinating the activities of staff members involved in operations, including hiring, training, scheduling, performance management and career development and promotion.
Nice-to-haves
- A bachelor's degree in Operations Management or a related discipline
- 7+ years of experience working in data centers with an emphasis on building and equipment operation
- An excellent understanding of the electrical and mechanical systems involved in critical data center operations.
Benefits
- Competitive compensation
- Comprehensive benefits package
- Robust mentorship program
- Ongoing coaching and training
- Cross-training opportunities
- Career advancement opportunities
