Data Center Facility Operations Manager

About the position

How would you like to be a part of Earth's most customer-centric company? You would work with teams of front-line responders who support the operations of some of the world's most powerful data centers. Our Data Center Engineering Operations team maintain and operate our critical infrastructure systems so that they are prepared to stand up against any situation. AWS has the world's largest cloud computing portfolio. As an Amazonian you will work in some of the most sophisticated, safe, and secure data centers in the world. Our Facility Managers help keep them that way by working with the brightest minds from around the globe to help test and implement the newest technology and work practices to meet the demands of a changing market. We have a passion for learning and evolving, it's how we have helped define ourselves as leaders in the industry. Let's work hard, have fun, and make history!

Responsibilities

• Oversee all aspects of the data center's critical physical infrastructure.
• Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Manage on-site teams of 24x7 shift technicians, sub-contractors and vendors ensuring that all work performed is in accordance with established practices, procedures and safety protocols.
• Drive safety and security culture and compliance within the team.
• Hire, coach, and promote team members. Responsible for team's career development and performance management.
• Promotes healthy team culture and peak morale.
• Effectively and efficiently manage the operations budget and expenditures.
• Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion.
• Act as an escalation point for all facilities-related issues.
• Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Utilize root cause analysis and troubleshooting/problem solving skills.
• Respond to out-of-hours emergency calls.
• Role may support more than one location/site.
• May assist in the build out of new facilities and assist in projects to increase current facility efficiency.
• Utilize Microsoft Excel, Word, Outlook and other basic administrative tools to perform day to day tasks.

Requirements

• High school or equivalent diploma.
• 4+ years in a management position with 5 or more direct reports.
• 5+ years of relevant work experience in a data center or other mission critical environment with knowledge in UPS, Generators, HVAC, Evaporators and other critical infrastructure OR 7+ years of Technical (Military/Trade School) training and/or experience.

Nice-to-haves

• Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline).
• 5+ years in a management position with 5 or more direct reports.
• 7+ years working in a data center or other mission critical environment with an emphasis on building and equipment operation.
• An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAHU units.
• Strong verbal and written communication skills, technical writing or business justifications (white paper experience).