Data Center Field Support Tech(onsite New Brunswick, NJ)

Cognizant Technology Solutions - Bridgewater Township, NJ

Full-time - Mid Level

Bridgewater Township, NJ

Professional, Scientific, and Technical Services

About the position

The Data Center Field Support Technician role at Cognizant involves providing operational and technical support within a data center environment. The technician will be responsible for overseeing the infrastructure systems that support IT operations, ensuring the orderliness and accessibility of IT spaces, and collaborating with local and remote support teams to resolve issues effectively. This position requires a strong understanding of data center operations, networking, and IT systems, along with the ability to work independently and manage various tasks efficiently.

Responsibilities

• Provide operational and technical support in a data center environment.
• Oversee the infrastructure systems including power, cooling, security, and fire protection.
• Manage server and network systems installation, operation, and maintenance practices.
• Ensure IT process consistency by local resources, vendors, and technicians.
• Perform incident response, root cause analysis, and reporting.
• Manage local IT asset identification, inventory, documentation, and management processes.
• Create and modify IT space room and rack diagrams using CAD applications.
• Communicate effectively with local and remote support teams.

Requirements

• Minimum 5 years of data center experience.
• Working knowledge of data center facilities infrastructure systems.
• Experience with server and network systems installation and maintenance.
• Knowledge of IT equipment and inter-connectivity.
• Good interpersonal skills and ability to communicate effectively.
• Experience with task ticketing system management.
• Ability to work independently with little supervision.
• Problem-solving skills to assess operational issues.

Nice-to-haves

• College degree in Computer Science or similar field.
• Microsoft Certified Systems Engineer (MCSE) or equivalent certification.
• Data Center operational or technical certifications.
• Network operational or technical certifications.

Benefits

• Equal Opportunity Employer
• Support for individuals with disabilities
• Military Friendly Employer