Data Center Field Support Tech(onsite )

Cognizant Technology Solutions - Bridgewater Township, NJ

Full-time

Bridgewater Township, NJ

Professional, Scientific, and Technical Services

About the position

The Data Center Field Support Technician is responsible for the operational and technical support of data center facilities. This role involves ensuring the proper functioning of infrastructure systems such as power, cooling, security, and fire protection, as well as supporting IT environments through effective management of server and network systems. The technician will work independently to analyze, design, and implement IT system solutions while maintaining oversight of onsite teams and processes.

Responsibilities

• Provide operational and technical support for data center facilities.
• Ensure the functionality of infrastructure systems including power, cooling, security, and fire protection.
• Manage server and network systems installation, operation, and maintenance.
• Oversee IT asset identification, inventory, documentation, and management processes.
• Assist with incident response, root cause analysis, and reporting.
• Ensure orderliness, cleanliness, and accessibility of onsite IT spaces.
• Communicate effectively with local and remote support teams.
• Create and modify IT space room and rack diagrams using CAD applications.

Requirements

• Previous data center or computer room operational and technical experience.
• Working knowledge of data center facilities infrastructure systems.
• Experience with server and network systems installation and maintenance.
• Understanding of network environments and topologies.
• Knowledge of IT equipment inter-connectivity.
• Good interpersonal skills and ability to communicate effectively.
• Experience with task ticketing system management.
• Ability to work independently with minimal supervision.
• Problem-solving skills for operational issues.

Nice-to-haves

• Minimum 5 years of data center experience.
• College degree in Computer Science or similar field.
• Microsoft Certified Systems Engineer (MCSE) or equivalent certification.
• Data center operational or technical certifications.
• Network operational or technical certifications.

Benefits

• Equal opportunity employer with a commitment to diversity.
• Support for individuals with disabilities during the application process.