Data Center Hardware Field Engineer

Advantage Technical - Sparks, NV

Full-time

Sparks, NV

Administrative and Support Services

About the position

The Data Center Hardware Field Technician role involves supporting large server environments by installing, troubleshooting, and decommissioning server hardware. This position is critical for maintaining the operational integrity of data centers and requires hands-on technical skills to resolve hardware and software infrastructure issues.

Responsibilities

• Analyzes, troubleshoots, and resolves issues within IT infrastructure including Enterprise systems, servers, storage, and networking.
• Provides installation and break/fix support including component replacement, hardware troubleshooting, and operating system installation.
• Performs high volume/low impact tasks efficiently and knowledgeably.
• Demonstrates hands-on practical knowledge of systems and policies.
• Manages operational tasks including resolving escalations and clearing blocking issues to enable continued delivery of data center support activities.

Requirements

• Basic understanding of Storage theory, Server layout, and Network concepts.
• Mechanical aptitude and ability to follow procedures for component level repairs using ESD best practices.
• Good understanding of the general/technical aspects of the job.
• Familiarity with using different computer applications and navigating software tools as required.
• Professional written and verbal communication skills.
• Organized and able to document daily activities.
• Ability to maintain successful communication and working relationships with management and peers of all levels.
• Strong teamwork and interpersonal skills.
• Willingness to work outside of standard business hours and weekends.
• Willingness to travel for out of state projects.