Data Center Inventory & Asset Technician Manager
Microsoft - Irving, TX
posted 2 days ago
About the position
As a Microsoft Data Center Inventory & Asset Technician Manager (DIAM), you will lead a team of Inventory & Asset Management technicians responsible for inbound/outbound logistics tasks, inventory cycle audits, and Data Center regulatory compliance activities. You will guide your employees to effectively run warranty processes and data bearing device (DBD) destruction. This opportunity will allow you to model leadership principles, drive focus on accurately and efficiently completing Inventory and Asset Management (IAM) tasks, and work with stakeholders to manage escalations as they arise. Microsoft's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DIAM, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Lead a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
- Manage overall day-to-day operations and ensure inbound and outbound measuring processes are running smoothly and effectively.
- Ensure all issues are documented, tracked, discussed, and resolved with internal and external stakeholders.
- Provide support guidance to third-party personnel, including material movement and inventory cycle audits.
- Drive the direction to ensure expectations are met handling high level escalations related to warranty processes.
- Ensure all data bearing devices (DBDs) are destroyed and do not contain customer information before leaving premises.
- Provide thought leadership on established methodologies and monitor outcomes for the overseen region(s).
- Serve as subject matter expert and model compliance to less experienced team members.
Requirements
- High School Diploma AND 3+ years experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, logistics, or a related field.
- Ability to meet Microsoft, customer and/or government security screening requirements.
Nice-to-haves
- 5+ years experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics.
- 1+ year project management experience.
- Certification in APICS/ASCM, IAITAM, Inventory Control, or equivalent.
Benefits
- 401k
- health_insurance
- dental_insurance
- vision_insurance
- paid_holidays
- tuition_reimbursement
- professional_development
