Data Center IT Infrastructure Technician

$59,904 - $72,176/Yr

NTT DATA - Sacramento, CA

Full-time - Entry Level

Onsite - Sacramento, CA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Data Center IT Infrastructure Technician at NTT DATA is responsible for supporting client requests within data center environments. This role involves troubleshooting hardware issues, managing support tickets, and performing various technical tasks related to server and network device management. The technician will work with minimal supervision to ensure efficient operations and customer satisfaction.

Responsibilities

• Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
• Manage assets for clients, including performing inventory audits, receiving, and shipping equipment.
• Coordinate technical tasks with internal groups and manage requests to resolution.
• Install cabling and organize cable management per NTT or client standards, including labeling.
• Troubleshoot and diagnose enterprise-level hardware issues.
• Replace DIMMs, hard drives, power supplies, and other components within server, storage, and network devices.
• Commission and decommission hardware as needed.
• Install cross connects and troubleshoot circuits with Telco carriers.
• Install and troubleshoot CAT 5E, CAT6, single mode, and multi-mode patch cables.
• Install data center infrastructure materials including racks, cabinets, and cable management systems.
• Perform installation and maintenance on Power Distribution Units within client enclosures.
• Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
• Communicate regularly with employees, contractors, and clients via phone, email, or ticketing system.
• Join call bridges to troubleshoot and validate infrastructure-related issues.
• Adhere to Change Control Processes and Standards.
• Provide corporate desktop support services including laptop imaging and printer support.
• Act as communication coordinator during critical incidents.

Requirements

• High School Diploma or GED required.
• 3-5 years of data center environment or help desk experience is required.
• CompTIA A+ certification or equivalent experience required.
• Valid Driver's License is required.
• Valid CompTIA Network+ certification is preferred.

Nice-to-haves

• CompTIA Network+ and BICSI Installer 1 certification preferred.
• Experience with Data Center incident resolution, asset management, and logistics.
• Familiarity with cable management and knowledge of how to run fiber and copper in a data center.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance