NTT DATA
posted 4 months ago
The Data Center IT Infrastructure Technician at NTT DATA plays a crucial role in supporting client requests within the data center environment. This position is responsible for addressing customer inquiries through support tickets from inception to resolution, requiring minimal supervision. The technician will troubleshoot hardware issues related to servers, network devices, cabling, and power connectivity. Key responsibilities include racking and stacking equipment, installing Power Distribution Units (PDUs), creating and managing documentation, and providing help desk support, which may involve participating in a phone queue, performing desktop support, and deploying hardware such as laptops and VoIP phones. In this role, the technician will unbox, inventory, and install client hardware, including servers, storage, and network devices into client racks. They will manage assets for clients, perform inventory audits, and coordinate technical tasks with internal groups to ensure requests are resolved efficiently. The technician will also be responsible for the installation of cabling and cable organization according to NTT or client standards, troubleshooting enterprise-level hardware, and performing replacements of components within servers and network devices. Additionally, they will commission and decommission hardware, install cross connects, and work with Telco carriers to troubleshoot circuits. The technician will adhere to Change Control Processes and Standards, provide corporate desktop support services, and act as a communication coordinator during critical incidents. Regular communication with employees, contractors, and clients is essential, as is the ability to process all tickets within SLA guidelines. This position requires a strong understanding of data center processes, hardware, and networking components, along with excellent troubleshooting and problem resolution skills.