Data Center IT Infrastructure Technician

$57,824 - $72,176/Yr

Ntt Global Data Centers Americas - Ashburn, VA

Full-time - Entry Level

Onsite - Ashburn, VA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Data Center IT Infrastructure Technician plays a crucial role in supporting client requests within NTT data centers. This position involves troubleshooting hardware issues, managing support tickets, and performing various technical tasks with minimal supervision. The technician is responsible for the installation and maintenance of data center equipment, ensuring efficient operations and adherence to standards.

Responsibilities

• Unbox, inventory, and install client hardware such as servers, storage, and network devices into client racks.
• Manage assets for clients, including performing inventory audits, receiving, and shipping equipment.
• Coordinate technical tasks with internal groups and manage requests to resolution.
• Install cabling and organize cables per NTT or client standards, including labeling.
• Troubleshoot and diagnose enterprise-level hardware issues.
• Replace DIMMs, hard drives, power supplies, and other components within server, storage, and network devices.
• Commission and decommission hardware as needed.
• Install cross connects and troubleshoot circuits with Telco carriers.
• Install and troubleshoot CAT 5E, CAT6, single mode, and multi-mode patch cables.
• Install data center infrastructure materials including racks, cabinets, and cable management systems.
• Perform installation and maintenance on Power Distribution Units within client enclosures.
• Work in a standard ticketing system, providing clear and timely customer communications.
• Communicate regularly with employees, contractors, and clients via phone, email, or ticketing system.
• Join call bridges to troubleshoot and validate infrastructure-related issues.
• Adhere to Change Control Processes and Standards.
• Provide corporate desktop support services including laptop imaging and user account administration.
• Act as communication coordinator during critical incidents call bridge events.
• Support 3rd party vendor activities and process all tickets within SLA guidelines.

Requirements

• High School Diploma or GED required.
• 3-5 years of data center environment or help desk experience is required.
• CompTIA A+ certification or equivalent experience required.
• Valid CompTIA Network+ certification preferred.
• Experience with data center incident resolution, asset management, and logistics.

Nice-to-haves

• CompTIA Network+ and BICSI Installer 1 certification preferred.
• Previous experience working in a complex high availability data center environment is preferred.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance