Data Center IT Lead

Ascent - Brookfield, WI

Full-time - Mid Level

Brookfield, WI

Professional, Scientific, and Technical Services

About the position

The Data Center IT Lead is responsible for the installation, testing, modification, and termination of various types of cabling and equipment within customer data centers. This role involves advanced troubleshooting, managing technician operations, and ensuring adherence to project commitments while maintaining detailed records of work activities. The position requires strong communication skills and the ability to manage multiple tasks effectively in a fast-paced environment.

Responsibilities

• Run fiber and coax cross connects and follow proper termination techniques per company established processes and procedures.
• Perform installs/tests/modifies cross connects and ensure proper dressing of coax, fiber, and twisted pair copper cross connects.
• Deploy cabinet rack mount PDUs and install cable management systems including wire managers and patch panels.
• Rack and stack customer equipment.
• Install and test cross connect circuits including switched, multiplexed, T1, DS3, OC3-48, Eth, GigE, 10Gig, etc.
• Conduct carrier circuit maintenance and troubleshoot switched/multiplexed/media converted circuits.
• Install circuits requiring advanced fiber terminations and conduct carrier circuit testing.
• Work with customers to troubleshoot issues and perform basic configurations as needed.
• Maintain detailed written records of all work activity.
• Manage and maintain technicians, day-to-day operations, and appropriate project staffing requirements.
• Escalate service requests that require additional information.
• Determine work priorities from the ticketing queue and ensure adherence to all commit times.
• May perform other duties as assigned.

Requirements

• High School Diploma or GED required.
• 3+ years of related work experience with server builds in a production data center environment.
• One or more of the following certifications preferred: Fluke CCTT Copper, Fluke CCTT Fiber, JDSU BERT Testing, Digital Lightwave Testing, BICSI Level II Copper, BICSI Level II Fiber, FOA - CFOT, Comp-TIA A, Comp TIA Network+.
• Candidate must be able to lift up to 50 lbs throughout the day.
• Strong communication skills are required.
• Disciplined approach to managing task assignments with good judgment and flexibility.

Nice-to-haves

• Proficiency with basic operations of a PC; proficient in MS Office and Outlook preferred.
• Knowledge of cable limitations and installation drawings (Visio drawings/spreadsheets).
• General knowledge of safe working practices.
• Basic understanding of Unix/Windows booting process and commands.

Benefits

• Medical insurance
• Dental insurance
• Short/long term disability
• Life insurance
• 401(k)
• Vacation
• Holidays