Data Center IT Technician

About the position

The Data Center IT Technician is responsible for ensuring proper functioning of the hardware contained in the data center as well as deploying and maintaining servers in a fast-paced environment with rapidly shifting priorities. Additionally, you will be providing the support, maintenance, deployment, upgrade, and optimization of infrastructure all while always ensuring quality and sustainability.

Responsibilities

• Install and remove servers from racks in order to deliver them to customers in an efficient manner ensuring quality and adherence in execution and protocol at every stage (server isolation, circuit, powering up server, configuring network, guaranteeing continuity of service to neighboring servers...).
• Test equipment, troubleshoot and conduct preventive server maintenance and corrective actions.
• Participate in emergency troubleshooting of datacenter infrastructure and if necessary, escalate to the appropriate person(s) accompanying any issue to the end of troubleshooting.
• Perform overhauls and maintenance for non-rented servers.
• Install and prepare material as requested, deploy new equipment following all available documentation.
• Monitor equipment dashboards and status indicators.
• Ensure adherence to service levels defined for installation, repair/ maintenance, or customization of servers.
• Assess the severity of faults and make the necessary incident reports.
• Receive and track materials sent by the head office and / or subcontractors, suppliers.

Requirements

• Good knowledge of hardware (components) of dedicated servers
• Linux and Windows operating system proficiency preferred.
• Strong knowledge of Data Center environment (network, electrical, airflow, air filtration, cooling)
• Technical degree in information technology preferred, or equivalent experience.
• Ability to perform tasks as assigned with minimum supervision.
• Excellent communication skills (both written and verbal)
• Able to multitask and prioritize in a fast-paced environment and maintain attention to details.
• Easily approachable and reacts calmly under stressful situations.
• Ability to work independently and as part of a team.
• Ability to work any shift in a 24X7 Operation, including weekends and holidays.