Data Center Logistics Team Manager

Milestone Technologies - Mesa, AZ

Full-time - Mid Level

Mesa, AZ

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

Milestone Technologies is seeking a dedicated and experienced Data Center Logistics Team Manager to lead our Logistics Service Onsite team at a Client's Data Center campus in Mesa, AZ. This role is pivotal as it serves as the single point of contact for key service stakeholders, ensuring that all elements of service execution are managed effectively. The successful candidate will be responsible for Client Relationship Management, Resource Capacity Management, Service Compliance leadership, Operational Planning and Execution, Service Program Management, and fostering Milestone Values & Culture within the team. In this position, you will forecast resource needs to maintain high-quality service execution and meet all Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and Critical Success Factors (CSFs). You will represent Milestone's service and values in all interactions with clients and team members, ensuring that operational knowledge is current to support proactive decision-making. As a team leader, you will be expected to inspect and review team performance to align with Milestone's standards, ensuring that the team is well-equipped to meet service demands. The role involves a balanced focus on Client Relationship Management (30%), Operational Planning, Compliance, and Quality Control (50%), and People Experience Management (20%). You will support the training and development of team members, manage resource capacity, and oversee burst labor activities for ad hoc project requirements. Additionally, you will handle employee attrition proactively and maintain a strong client relationship to ensure satisfaction and support the achievement of quarterly customer satisfaction scores. Your responsibilities will also include providing oversight of day-to-day operations, measuring and analyzing service execution areas, producing weekly reports on SLA achievements, and leading risk profiling and service improvement initiatives. You will ensure compliance with safety standards and facilitate the completion of required training for both the team and clients.

Responsibilities

• Manage the Logistics Service Onsite team at the Client's Data Center campus.
• Serve as the single point of contact for key service stakeholders.
• Oversee Client Relationship Management and ensure client satisfaction.
• Forecast resource needs to maintain service quality and meet SLAs, KPIs, and CSFs.
• Support the training and development of team members to enhance their skills.
• Manage resource capacity and burst labor activities for ad hoc project requirements.
• Conduct weekly service reviews with the Client Site Operations.
• Provide operational information to Milestone Leadership for strategic decision-making.
• Measure, monitor, and analyze key areas of service execution such as Rack Management and Inventory Management.
• Produce weekly reports on SLA achievements and compliance metrics.
• Lead risk profiling and service improvement initiatives at the site.
• Ensure compliance with safety standards and facilitate required training for the team.

Requirements

• Proven work experience as a team leader or supervisor.
• Excellent Client Relationship Management skills.
• Strong oral and written communication skills.
• Proficient in email, Word, Excel, and PowerPoint with high efficiency.
• Experience in developing and presenting reports and presentations.
• Capability to support workforce planning and management.
• Excellent time management, prioritization, and decision-making skills.
• Agility to work in a dynamic environment to meet changing client demands.
• Degree in Management or training in team leading is a plus.
• Analytical and problem-solving skills for service improvements and risk identification.
• Knowledge of 5S principles for service efficiency and safety.
• Experience in coaching, mentoring, and developing teams.
• Ability to understand health & safety requirements and perform physical labor.

Nice-to-haves

• Experience with ServiceNow platform.
• Training in health and safety compliance.
• Familiarity with IT service management best practices.

Benefits

• Competitive salary based on experience and skills.
• Opportunities for professional development and training.
• Inclusive workplace culture that values diversity.
• Health and wellness programs.
• Flexible work arrangements.