Data Center Operations Specialist

Midcontinent Communications - Fargo, ND

Full-time - Mid Level

Fargo, ND

Specialty Trade Contractors

About the position

The Data Center Operations Specialist is responsible for ensuring the efficient and highly available operation of Midco's data centers. This role involves coordinating daily operational activities, managing data center systems, and maintaining high standards of service and security. The specialist will work closely with both internal and external customers to facilitate data center-related activities and ensure compliance with established policies and procedures.

Responsibilities

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of all colocation data center facilities systems.
• Schedule and manage preventative maintenance of data center equipment.
• Establish data center operations based on tier II and tier III standards.
• Perform daily inspections of equipment and facilities.
• Maintain proper records of work operations, logs, and events for detailed reporting to management.
• Create and provide training on data center processes and procedures.
• Perform system administration tasks to keep facilities equipment up to date.
• Conduct routine backups of critical facilities equipment and devices.
• Develop and maintain standards, policies, and procedures for systems, security, emergency, and disaster.
• Oversee structured cabling during installation of new equipment.
• Repair damaged or faulty facilities equipment.
• Manage asset for data center hardware, software, and equipment.
• Continuously monitor equipment for proper operation.
• Knowledge and configuration of networking/server equipment, low voltage cabling, power distribution, and systems troubleshooting.
• Perform scheduled equipment testing.
• Work with new and existing customers for access, installation, and Smart Hands needs.
• Communicate effectively and professionally with internal and external customers.

Requirements

• Bachelor's degree in Computer Science, Software Engineering, Datacenter Systems Engineering, or a closely related field, or equivalent combination of education and experience.
• Two years of relatable IT experience or equivalent combination of education and experience.
• Critical facilities or data center experience preferred.
• Knowledge of physical security standards for tier II and tier III data center applications.
• Experience with data center design/build projects.

Nice-to-haves

• High level of communication skills and customer service orientation.

Benefits

• 401(k) matching
• Free Midco internet & TV
• Generous paid time away from work programs
• Opportunities for volunteerism