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Cyxtera - Waltham, MA

posted 4 days ago

Full-time
Waltham, MA
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Operations Technician 2 (O) is responsible for providing exceptional 24x7 data center support for internal and external customers. Primary responsibilities include installations, troubleshooting, monitoring, and documentation.

Responsibilities

  • Work directly with colocation customers to isolate and troubleshoot issues as necessary.
  • Responsible for the installation and troubleshooting of all copper and fiber cross connects and run bundles of cables throughout a data center.
  • Layer 1 cable testing, including light testing, continuity - Transmit/Receive, DB Loss Level, head-to-head testing.
  • Terminate and test cabling using various connectors (LC/SC, RJ45).
  • Thoroughly document all work within a ticket system in support of customer requests and execution of installation tasks.
  • Manage and prepare incoming and outgoing customer tape backups/rotations and offsite transfers.
  • Assume monitoring role for all critical systems utilizing Building Monitoring System.
  • Follow all global policies and procedures. Effectively escalate events in a timely manner to the appropriate team.
  • Perform and execute installation/de-installation projects that would include the racking and stacking, dressing cabling and labeling.
  • Work efforts which requires work with ladders and various hand tools.
  • Employee's assigned work shift can vary based on site coverage requirements.
  • Lifting of hardware equipment required up to and in excess of 50 pounds.
  • Perform additional/other duties as assigned such as Physical Security including, monitoring and controlling access to the Data Center.

Requirements

  • College degree preferred, not required.
  • 2+ years of operational and technical experience in an IT environment required.
  • IT Certification and/or familiarity with BICSI is desired.
  • 2 to 3 years' experience with the installation, testing and terminating of copper, fiber (multi & single mode) and coaxial cable.
  • Working knowledge of all OSI layers, TCP/IP model and associated protocols such as DNS.
  • Highly effective at troubleshooting Layer 1-3 issues (physical, data link and network layers).
  • Thorough understanding of TIA/EIA-568 and IEEE 802.3 Ethernet fundamentals.
  • UNIX/Windows operating system navigation, general commands and system programs/processes knowledge and experience.
  • Security clearance via Government or other agency background check may be required for customer support.
  • Excellent communication and organizational skills are required.
  • Strong team player.
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