Data Center Operations Technician , DCC Communities

About the position

At Amazon, we strive to be Earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. AMER Edge Data Center Operations team is looking to hire an experienced and highly motivated individual to provide local and remote support for its Edge & PoP (Point of Presence) Data Centers in the North America region. As an Edge Data Center Operations (DCO) technician at Amazon you will help build and maintain a world-leading cloud computing infrastructure across multiple data centers in the North America region.

Responsibilities

• Triaging emergent data center issues using a ticketing system.
• Troubleshooting & configuring network and server hardware.
• Coordinating remote hands support with colocation providers.
• Working with cross-functional teams - both internal and external.
• Leading network & server scaling projects to expand AWS Edge data center infrastructure.
• Flexibility to occasionally work outside of standard business hours, including nights and weekends, in support of a follow-the-sun on-call rotation and other time-sensitive escalations.
• Working with capacity teams to expand the AWS network.
• Resolving data center facility issues.
• Performing site audits to ensure safety and quality meets standards.
• Driving the team to improve operational efficiency through process improvement initiatives.
• Producing reports to management on metrics and project status.
• Server Decommissioning activities.
• Media Destruction.
• Travel 50-60% of the time to AMER Edge/Burrow locations to support Decom activities.

Requirements

• Bachelor's Degree (BA or BS) in information technology or computer science or equivalent work experience.
• 2+ years of Computer Hardware, including troubleshooting and repair skills.
• 1+ years of Linux Operating Systems experience, Computer Networking experience, and with Storage Devices.

Nice-to-haves

• Experience working in a colocation data center facility.
• Understanding of distributed and service-oriented architectures.
• Advanced understanding of fiber optic & copper cabling standards, testing equipment & troubleshooting methodologies.
• Exceptional ability to diagnose and troubleshoot network device and link issues (Layer 1 & 2).
• Excellent knowledge of server hardware and components. Familiarity with TCP/IP networks.

Benefits

• Diverse and inclusive workplace.
• Flexibility as part of the working culture.
• Ongoing events and learning experiences.
• Knowledge-sharing, mentorship and other career-advancing resources.